Last updated: July 2025
We take your privacy very seriously. This Privacy Policy outlines the types of personal information we collect from users, how we use that information, and how we keep it secure. Our goal is to be transparent about our data practices and to give users control over their personal information.
By using our mobile application, you acknowledge and consent to the collection, use, and storage of your personal information as described in this Privacy Policy. If you do not agree with any of the terms of this policy, please do not use our platform.
To use our mobile application, users must create an account using their email and full name. We collect this information to authenticate users, to provide them with access to our platform, and to personalize their experience. Users are also required to add at least their country and state/region when signing up.
Optionally, users can accept to grant us access to their current location. This information is used to provide personalized services to users and to serve them with the best possible experience on our application.
Along with personal information, we also collect some basic information that we use with our third-party services for payment transactions. This information is encrypted and protected by our service providers.
If users seek loans from financial institutions through our platform, we collect personal and financial information such as identification numbers, home and business addresses, and production capabilities to facilitate loan approval.
We use the personal information we collect to provide users with access to our platform and to facilitate transactions between sellers and buyers. We also use this information to communicate with users about their accounts and to provide customer support. Additionally, we may use the information we collect to improve our platform and to personalize the user experience.
We do not share user data with third parties except as necessary to provide our services. This includes sharing information with:
We may also share data with law enforcement agencies or other parties as required by law.
You may edit your account information by logging into your account via our mobile app. You can also delete your account at any point in time. Note, however, that we may retain certain information as required by law.
We take measures to protect user data during storage and transmission, including the use of encryption and other security technologies. We implement appropriate technical and organizational measures to protect your email address and associated data from unauthorized access, alteration, disclosure, or destruction. We strive to use secure methods for data transmission and storage to ensure the confidentiality of your information.
We comply with applicable data protection regulations, including the General Data Protection Regulation (GDPR). Users may contact us to exercise their rights under these regulations, including the right to access, correct, or delete their personal information.
At Mbelemama, we use email to keep you informed about important activities related to your account and services on our agro contracting platform.
Purpose of Email Communications: Your email address is primarily used to send you essential notifications and information directly related to your use of our services. These include, but are not limited to:
Your Choices and Opt-Out: Given the essential nature of most of our email notifications (e.g., listing/contract expiries, requests, refunds), some transactional communications are necessary for the proper functioning of our service and cannot be opted out of, as they ensure you remain informed about critical aspects of your account and engagements.
We will update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Users will be notified of any changes to this policy via email or other means. It is important that users review this policy regularly to stay informed about our data practices.
If you have any questions or concerns about our Privacy Policy, please contact us at admin@mbelemama.com.